Frequently Asked Questions

Everything you need to know about shopping with Medshop.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as fit can vary between different styles.

Do you offer international shipping?

Yes, Medshop ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my Medshop garments?

To ensure longevity, we recommend following the specific care instructions on the inner label of each garment. Generally, cold washes and air drying help maintain fabric quality.